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Who to Contact at Your Schools

Who to Contact at Your School

Knowing who to contact at your school can save time, reduce frustration and help issues be resolved more quickly. Schools have different roles for different responsibilities, and starting in the right place matters. 

Why this matters 

Many concerns stall or escalate because they are raised with someone who is not best placed to help, or raised too high too early. Understanding who does what helps ensure: 

  • Your concern is heard by person best placed to help 
  • Issues are addressed more efficiently 
  • Relationships remain constructive and respectful 

Common school roles explained

While structures vary slightly between schools, most ACT public schools include: 

Accordion Dropdown
Classroom or subject teacher +

Best for:

  • Learning progress
  • Classroom behaviour
  • Day-to-day wellbeing concerns
  • Adjustments and supports in the classroom

This is usually the best first point of contact.

Executive teacher, head of faculty or year coordinator   +

Best for:

  • Ongoing concerns not resolved at classroom level
  • Issues affecting multiple classes or subjects
  • Support across a year group

Deputy principal or principal +

Best for:

  • Serious or complex matters
  • Whole-school issues
  • Formal complaints or significant concerns
  • Matters that require leadership decision-making

School administration or front office +

Best for:

  • Absences, enrolments and logistics
  • Helping you to contact the right person

Deputy principal or principal +

Best for:

  • Serious or complex matters
  • Whole-school issues
  • Formal complaints or significant concerns
  • Matters that require leadership decision-making

Good practice tips +
  • If the issue relates to day-to-day learning or wellbeing, start with the teacher.
  • If it continues or is broader, move to school leadership.
  • Escalation works best when it is step-by-step, not all at once.

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Authorised by Veronica Elliott for ACT Parents

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